For the purposes of these terms and conditions ‘gift cards’ refers to both physical gift cards and digital gift cards unless otherwise stated.
Our gift cards can be redeemed online or over the phone by new or existing customers.
They cannot be combined with any other offer (money-off vouchers for example).
You're welcome to use your gift card for one-off purchases, and you're not required to join any type of wine club when redeeming it (although we will invite you to become an Angel!)
Before you get spending, you'll have to register with us first, including credit / debit card details (even if you're not spending any of your own money), so we can verify your age, check where to send the wine to - and take any necessary payment for delivery or if you decide to top up your spend.
Your gift card can be used against the vast majority of cases on our site (we will make it clear when redeeming the gift card).
If you want to treat yourself to more than the gift card value (i.e. your wine plus delivery costs comes to more than the value of your gift card), we will charge the outstanding balance to your registered credit / debit card (OR use up any existing Naked Wines account balance if applicable).
If you don't use the full balance of your gift card in the one transaction, the outstanding balance will sit in your Naked Wines account ready for your next order.
Once redeemed, your gift card balance cannot be transferred to other accounts or used to purchase other gift cards.
Gift cards are valid for at least 12 months from the date of purchase unless otherwise clearly specified on your gift card email and can be loaded with between £20 and £500. Gift cards are not available for use in the Republic of Ireland.
As with all orders, if you're not happy with any of the wines you order through the gift card for any reason, they are covered by our 100% hassle-free refund guarantee - just let us know and we'll add a credit for the price paid to your account.
If you’ve already redeemed your gift card, to remind yourself what your remaining gift card balance is, you can visit your account page - or get in touch with our Customer Happiness team at firstname.lastname@example.org.
Gift cards should be treated as cash. Naked Wines cannot accept any liability for lost, stolen or damaged gift cards.
Our standard T&Cs also apply, which you can read here.
GENERAL TERMS AND CONDITIONS
Sales of Naked Wines e-Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the gift cards.
Naked Wines e-Gift Cards supplied by this website can be purchased in £ sterling.
e-Gift Cards ordered through this site will be sent by Voucher Express to the email address(es) stated on each individual order.
e-Gift Cards will normally be dispatched by Voucher Express immediately unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor Naked Wines shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor Naked Wines can be held responsible for lost, stolen or damaged gift cards following delivery to the recipient. Gift cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Naked Wines are responsible for funds on the card used without your knowledge.
Naked Wines e-Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card. Voucher Express is not directly linked to Naked Wines and can take no responsibility for products and services offered by Naked Wines. For the same reason, Naked Wines shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
Gift card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any gift cards not notified to us within three days of delivery.
Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. Naked Wines will not be given access to your credit/debit card details.
The re-sale of e-Gift Cards sold via this website is strictly prohibited.
Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.